Frequently asked questions

By default, all revenue is displayed inclusive of VAT. However, it is possible to adjust the dashboard to show revenue figures excluding VAT across all charts and widgets....

Effective order management is essential customer satisfaction. From handling returns and partial deliveries to processing refunds, understanding key procedures can prevent...

When a customer purchases the final item in stock, the order display will show "0 in stock." Click the inventory toggle to view the inventory status of the product for eac...

There can be different reasons why a payment has failed. Inside the order details, error messages will be available with a descriptive and detailed view of the error messa...

Payment expiration dates are established when new orders are created and are removed automatically as part of the workflow when an order is either captured or canceled. If...

Why am I missing access to certain features in Omnium? This is likely because your role has not been configured with the correct permissions for specific components. The a...

  New user to Omnium?  Ensure that you have received an invitation to your email and follow these steps to complete your registration.    Error messages and solutions Your...

This article describes the steps to invite new users to Omnium, allowing you to assign roles and permissions for their access. Follow these steps to successfully invite an...

To gain access to the OMS platform, you'll need to receive an invitation from an admin user.  1. Once you receive the invitation via email, click on the provided link. 2. ...