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Reporting Bugs & Submitting Support Requests in Omnium

  • Updated

If you’re experiencing a bug or need assistance, our support team is here to help. To ensure a quick and accurate resolution, please follow the guidelines below when contacting us.

Support Assistance

At Omnium, we’re committed to providing timely and efficient support.

  • Urgent matter?
    Call us directly at +47 22 12 01 01

  • All other inquiries:
    Please submit your request via our online help form:
    👉 Submit a request

 

Reporting a Bug

When reporting a bug, include the following details:

Required Information

  • A clear and concise subject line

  • Your tenant name (or company name) and environment
    (e.g., “Acme Inc – Test environment”)

  • A detailed description of the issue

  • Step-by-step instructions to reproduce the issue
    Example:

    1. Open the order details page

    2. Click “Edit”

    3. Attempt to change the delivery date

    4. An error appears or the change does not save

  • Any relevant IDs (e.g., order ID, customer ID, product ID)

Recommended Information

  • Screenshots showing the full context of the issue

  • UI URL if the issue occurs in the user interface

  • API URL, request body (e.g., CURL or JSON) if the issue relates to an API

  • Any other technical or contextual details that can help us troubleshoot

 

General Support Guidelines

  • One request = one issue
    Please submit separate requests for unrelated issues.

  • For complex issues, you may request a meeting with our support staff.

  • Do not reply to closed tickets.
    Submit a new request if the issue continues or reappears.

  • Avoid including third-party support addresses in your request. Most support systems do not work well across organizations.

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