Providing as much information as possible will allow us to help you faster. When submitting a ticket for Issue/bugs, please include the below if possible:
Relevant IDs — Order, customer, cart, or product IDs related to the issue.
Environment — Check if the issue is in Production, Dev or test, and include the tenant name/ID.
Time & date — When did it start? Is it still ongoing?
Screenshots or logs — Attach anything that helps illustrate the problem.
Subject/ Quick summary — describing what's wrong and be specific if this includes any integrations such as payment provider etc.
Steps to reproduce — Numbered steps someone else can follow to trigger the issue. If it's intermittent, say how often it occurs.
Expected vs. actual — What should happen, and what does instead.
Business impact — How many users or orders are affected? Is there revenue loss? Is there a deadline?
What you've already tried — Saves support from repeating the same steps.