When a customer places a Click and Collect order, Omnium reserves the requested items in inventory and sends the customer a confirmation. The order then appears in your Click and Collect list, where your team can pick, update, and manage it through to collection.
Each Click and Collect order moves through these key statuses:
- New — Order received, inventory reserved, confirmation sent to customer
- Picked — Store staff have collected the items
- Ready for Pickup — Items are ready; customer has been notified
- Completed — Customer has collected their order
- Cancelled — Order was not picked up or was cancelled manually
You can change an order's status using the allowed statuses configured by your admin.
Configuring Deadlines
Deadlines control how long store staff have to pick an order, and how long the customer has to collect it.
Where to find settings:
- Navigate to Configuration > Orders
- Scroll to the Click and Collect section
- Set your preferred Picking Deadline and Customer Pickup Deadline
- Publish your changes
Setting Store-Specific Deadlines
If some of your stores need different deadlines, you can override the global settings at store level:
- Go to Stores in the main navigation
- Select the store you want to configure
- Click Edit Store
- Navigate to the Opening Hours section
- Set store-specific Click and Collect deadlines here