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• Default time period in Omnium Analytics

  Quick OverviewWhen you open a report in Omnium Analytics without selecting a time period, the report automatically displays data for the last 30 days. Change Time PeriodFi...

• Bulk delete price list items

  Users can delete multiple items from a price list in one action.How it works:Navigate to the Price lists section.Select the desired items using the checkboxes.When one or ...

• User settings: Default store and order type

  In the user settings, you can define a Default Store and Default Order Type for each user. These defaults are applied when the user creates new carts without selecting a s...

• Roles, access rights and users

  The default setting for Omnium includes an administrator role that gives full access to all components in Omnium. If you wish to provide users with restricted access by as...

• Create a new role

  To create a new role, navigate to Configuration -> Authorization -> Roles Click on create role  Give the new role a name and click add role. The new role will be added in...

• Multi-employee user

  With a multi-employee user, you can register a user with specific roles, access rights, market access, and store access. You can then add multiple people to this registere...

• Creating an API-user

  As an administrator It is possible to create API-keys towards the Omnium API.    1. Navigate to configuration -> authorization -> API-Users2. Click on create api-user 3. ...

• Creating returns without existing order

  PrerequisitesAll returns in Omnium must be linked to a customer order. If a return does not have an existing customer order, it must be added to a “dummy” order.To create ...

• Getting started with orderprocessing and workflows

  Orderprocessing and workflows Order processing is a collective term for everything that happens from the moment a customer places an order or makes a purchase to when the ...

• How to Make Price or Discount Editable on a Product in an Order

  DescriptionWhen editing an order, you may find that the price or discount on a product line is locked and cannot be changed. This usually happens because the product is li...

• Disabling notification requirement for customer comments

  Functionality overviewIt is required to select either SMS or email when adding a customer comment, such as in an order. The isNotificationRequirementDisabledForComments se...

• Gift cards

  Omnium supports virtual gift cards that customers can purchase or receive and use as payment during checkout. This guide explains the creation process, order status handli...

• Export return order

  If a return export fails during the workflow, you can retry it through the GUI.To export a return, follow these steps:Navigate to the order for which you want to initiate ...

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• Configurable products

  Configurable products allow users to create custom order lines that are not linked to any predefined product in the catalog. These order lines are fully flexible and can b...

• Quick edit for order lines

  The new quick edit functionality makes it faster and easier to work with order lines in the cart, especially when dealing with large orders. Instead of opening each line i...

• Carts in Omnium

  In Omnium, carts and offers are the same concept. All non-confirmed orders in Omnium are stored as carts. Therefore a cart in Omnium could be any one of the following enti...

• Create a cart from different views

  The cart can be created from different views: From the "Cart" section in the navigation. From the customer card, where you have the option to create a new cart, the custo...

• Disable “Create New Product” Button in the UI

  If your organization handles product creation through plugins or external integrations, you can now disable manual product creation by hiding the “New Product” button in t...

• Create copy for multiple languages

  This feature lets you easily duplicate a product across multiple language versions. It is especially useful when creating a sibling product or a similar product where much...

• Product Search

  The product search function enables you to find products when making purchase orders, filling up a cart or when looking to change a product. The search function is designe...

• Getting started with products

  Adding products to Omnium is essential in a headless commerce scenario.Except headless commerce, there are several other reasons to add product information to Omnium Poss...

• The product list

  All products can be located within the product list by navigating to "products" in the navigation menu. In the product list, you can search, filter, and update products as...

• Merge products

  Introduction Merge variants is a feature that allows you to combine products that are SKUs (IsSku == true) into one main product. This is especially useful when you have s...

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• Pick list - Display stock quantity on prints

  By default, stock levels are not shown on pick list prints.  To include product stock levels, enable the relevant setting in the configuration options.   Configuring pick...

• Inventory Count

  Inventory counts can be used to update the stock to the correct amount.Start by creating a new inventory count under Products > Inventory counts:There are three ways to up...

• Transfer inventory between warehouses/stores

  To move inventory from one warehouse or store to another, follow these steps:Navigate to Products → Purchase Orders. Click the three-dot menu (ellipsis) on the top right. ...

• Getting started with Virtual Stock Locations (VSL)

  Omnium now supports virtual stock locations, allowing you to allocate parts of inventory in a physical warehouse to multiple virtual locations or sales channels. This prov...

• Preventing discontinued products in Purchase Orders

  Omnium supports setting a discontinued date on products. This feature helps you manage product lifecycles and prevents discontinued products from being added to purchase o...

• Update product cost price from a purchase order

  You can easily update a product’s cost price directly from a purchase order. When you update the cost price on a purchase order line, the new value can also be saved as th...

• Related customer orders on purchase orders

  When a purchase order is linked to customer orders, the related customer order can be displayed directly on the purchase order.Whether the customer order reference is show...

• Manually Completing a Delivery

  The delivery status is automatically set to "Completed" when all order lines in the delivery have been fully received. Previously, there was no way to override this behavi...

• Getting started with Purchase Orders

  Purchase orders are used for supplying the stores with products that need to be restocked. To do so one can use reorder suggestions or create new purchase orders from scra...

• Restricting purchases for specific products

  Setting up a validation rule for purchase ordersThis guide explains how to configure a validation rule that issues a warning when purchase orders contain specific products...

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• Kit promotion

  The Kit promotion allows you to create a discount that is only applied when all defined components of a kit are added to the cart. You can specify which products make up t...

• Fixed amount discount

  Example: Get 100 NOK Off All HelmetsA fixed amount discount allows you to subtract a specific value (in currency) from the price of eligible products. This is useful for s...

• Buy X, Get Y at a discount

  Example: Buy a Helmet, Get 50% Off a BottleThis promotion type allows you to give a percentage discount on a different product when a qualifying item is added to the cart....

• Buy 3, pay for 2

   A 3 for 2 campaign allows customers to get one item for free when they buy two qualifying products—commonly used for categories like accessories, underwear, or in this ca...

• Shipping Discount

  In Omnium, you can set up shipping discounts based on order value, shipping method, customer group, or coupon code.This guide shows you how to create a general shipping di...

• Getting started with promotions

  In Omnium, promotions are categorized into two main types: price-generated promotions and cart-calculated promotions. Price-generated promotions Price-generated promotions...

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• Notification templates

  To create and customize templates for order confirmations, order comments, and additional print templates, you can navigate to Configuration -> Settings -> Advanced-> Noti...

• Add custom fonts

  You can now upload and use custom fonts in notification templates. This gives you more control over the branding and design of your generated PDFs.How to upload custom fon...

• Getting stared with notifications

  In Omnium, you can automatically send email and SMS messages to customers or internal users when specific events occur — such as order confirmation and when the order is s...

• Create a Generic (Default) Order Notification

  The generic order notification template sends emails and/or SMS when an order reaches specific statuses. It’s quick to set up and uses dynamic fields (replacement text) to...

• Manually trigger a notification from an order

  In most cases, customers automatically receive updates such as order confirmations and shipping confirmations as part of your regular order workflow. However, there may be...

• Notifications for purchase orders

  Notifications on purchase orders are now supported, allowing you to automate communication with suppliers. This functionality is useful when you want to ensure that specif...

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• Anonymizing a customer (GDPR Compliance)

  To protect customer privacy and meet GDPR requirements, you have the option to anonymize a customer's data. This ensures that all personally identifiable information is re...

• Contact person

  Adding contact persons for business customersFor business customers, you can add contact persons to make sure the right people are getting the information they need. These...

• Store groups and store roles

  Store groups are primarily used in a franchise model, where different owners have their stores within the same group. They are used in certain workflow steps to prioritize...

• How to change organizational number

  To set or change the organizational number, follow these steps: Navigate to Stores: Access the store settings. Select a store to edit: Choose the store you want to modify...

• Configure nice price and rounding

  The rounding policy framework lets you control how prices are calculated and displayed across carts, price lists, and promotions. You can round prices to the nearest whole...

• Replacement Orders: Required Payment Method Setup

  When is ReplacementPayment used?When creating a replacement order, the customer should not be charged again. Instead, the replacement order should "inherit" the payment fr...

• Getting Started with Configuration

  The Configuration section in the Omnium admin interface is where you tailor the platform to match your business needs. It provides access to essential settings that define...

• Disabling unused order features

  This guide explains how to remove unused options from the manage tab in the order window to streamline the user interface and reduce potential errors.Steps to disable feat...

• Managing multi-user session expiration

  In some cases, multiple users may log in to the same account for collaboration or shared access. To ensure security and avoid unintended access, the system automatically e...

• Add a new currency

  PurposeTo enable use of a new currency across purchases, pricing, and markets.Who can do thisUsers with access to ConfigurationStepsNavigate to Configuration → Products.Sc...

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• Customize dashboard

  Our dashboard offers a holistic view of your business in a single, intuitive interface. The user-friendly interface allows for effortless customization, letting you tailor...

• VSL Orders

  For orders with virtual warehouses, both the physical and virtual warehouses are visible on the order. The VirtualWarehouseCode is applied to shipments to reduce inventory...

• Inventory Rules

  Inventory rules in Omnium are instructions to the inventory engine about how to allocate the inventory over virtual stock locations.  Setting up inventory rules Navigate ...

• Unallocated inventory - Virtual stock locations

  Allocation of virtual inventory through UI Unallocated inventory refers to available stock that hasn’t been assigned to a virtual warehouse. From the product list, you can...

• Import and Export of JSON Data

  IntroductionThis user manual explains how to use the JSON format to import and export data in Omnium. This is useful for transferring data between test and production envi...

• Export gift cards to Excel

   OverviewIf you're using the gift card module in Omnium, you can easily export all gift cards. This allows you to download a full list of gift card data in an Excel format...