How can I resolve an issue where a delivery is stuck in "In Progress" even though all items have been delivered?
Answer:
To fix a delivery that remains in "In Progress" status even though all items are received, follow these steps:
- Access the delivery that is showing as "In Progress."
- Click on the ellipsis/three dots
- Click edit
- Click on "Update." This will save the delivery.
When the delivery is saved, the system will check all order lines and update the status accordingly. If all items are marked as delivered, the status will change to Completed.