There could be various reasons for canceling an order line.
- To cancel an order line, click on the ellipses (three dots) next to the order line and select "Cancel Order Line."
- Once an order line is canceled, it will be marked as "Canceled," and the order total will be updated accordingly.
- The customer will not receive an automatic credit after a cancellation. If the order was paid through Klarna or another payment provider, the process works as follows: Once the order is completed and fulfilled, the payment provider will capture the updated amount. They will then release the amount corresponding to the canceled items, provided that your workflow includes the step "try release remaining amount."
Cancel one item from an order line with multiple items
Sometimes, you may need to cancel one item from an order line that contains multiple items. To do this, you'll first need to split the order line before canceling the specific item.
- Click on the ellipses (three dots) next to the order line and select "Split Order Line."
2. After splitting, find the item you wish to cancel. Click on the ellipses next to this item and select "Cancel Order Line."
