Description
When editing an order, you may find that the price or discount on a product line is locked and cannot be changed. This usually happens because the product is linked to a promotion and the discount is applied automatically.
How to Unlock and Edit the Price or Discount
To make the price or discount editable, you need to remove the automatic promotion rules from the oder line. Here's how:
- Open the order in Omnium and click Edit on the relevant order line.
- In the edit view, enable "Exclude from promotions".
- You will now be able to adjust / update the price or discount.