Orders

Orderprocessing and workflows Order processing is a collective term for everything that happens from the moment a customer places an order or makes a purchase to when the ...

There could be various reasons for canceling an order line. To cancel an order line, click on the ellipses (three dots) next to the order line and select "Cancel Order Li...

Before initiating a return for an order, please ensure that the order has the status "sent" and the items have been delivered. It's not possible to create a return for ite...

Using event logs and version history Logs and version history are helpful tools for managing orders. They show what has happened with an order, including its status and ch...

Introduction In Omnium, you can apply a manual payment or credit when there are issues with the payment provider, but the payment has been confirmed as captured in the pro...

Suppose an error has occurred and has now been resolved. Instead of updating each order individually to remove the error message, you can perform a mass update on all affe...

When you have to inform a large number of customers about various updates, like order delays or other important notices, you can make use of a bulk messaging feature. This...

The payment expiration date is determined by the external payment provider, indicating when a payment expires (for capture). Please refer to your payment provider's docume...

Omnium contains a lot of list pages, with various search and filter options.  Filter the list according to your preferences, and then export the filtered list to Excel. F...

To initiate a customer credit, ensure there is an existing reservation with a captured payment.   1. Navigate to the payment tab within the order. 2. Select the three dots...

For every order, there should be a payment corresponding to the total amount of the order. Most commonly, an order will be sent to Omnium after the order has been placed f...

 1. Navigate to the order and click on the three dots on the orderline. Click edit2. Enter the discount and click update. 3. The order line now reflects the applied discou...

Sometimes, you may want to have a different address on the return label. Below, we explain how to make this change. 1. Navigate to stores in the menu 2. Select the store f...