Add a manual payments and credits in Omnium
Introduction
In Omnium, you can apply a manual payment or credit when there are issues with the payment provider, but the payment has been confirmed as captured in the provider’s portal. A manual payment marks the order as "paid" in Omnium, enabling the order to be completed. Similarly, after a refund in the provider’s portal, you can apply a manual credit in Omnium to reflect that adjustment.
How to add a manual transaction
- Navigate to the order requiring a manual payment in Omnium.
- Navigate to the payment tab.
- Select "Manually transaction."
- Confirm the payment has been withdrawn in the payment provider’s portal.
- Add the transaction type, amount and comment, click save.
- Once a manual transaction is applied, it appears in the order's payment section.
Details such as the amount and type (payment or credit) are displayed with the other payment records linked to the order.
Important Notes
- Manual payments do not communicate with the payment provider but only update the order in Omnium.
- Orders cannot be completed until they are marked as paid.
- Always ensure the information in the payment provider’s portal matches the status you update in Omnium.