Prerequisites
All returns in Omnium must be linked to a customer order. If a return does not have an existing customer order, it must be added to a “dummy” order.
To create such returns in the UI, you need to define a default order type for new returns in:
Configuration > Settings > Orders > Return settings > Default return order type
This value is used to determine the correct order type for the dummy order that will be created.
Create return
New returns can now be created from the order list:
If the customer does not exist, it must be created in the customer section before the return can be created.
Add store location for the return, and select customer.
New order, and new return will be created:
Add products to the return
It is possible to add new products to the return:
When the products are added, the refund amount can be modified by editing the return order line: