In Omnium, you can automatically send email and SMS messages to customers or internal users when specific events occur — such as order confirmation and when the order is shipped etc. These are managed using notification templates, which are triggered through step in a workflow.
Initial setup
Before you start:
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You need a connected SendGrid account (REST API recommended)
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For SMS: Omnium supports Link Mobility
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You have access to Configuration → Notifications
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The notification must be triggered from a Send notification step in a workflow.
Order workflow
All notifications that should be sent have to be added as a part of the order workflow.
If you want the notification to be sent to online orders with status new, you should add the workflow step “Sending notifications”.
To add a notification to a workflow:
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Go to Configuration → Orders → Order Types
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Open the relevant order type(e.g. Online)
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Add a step of type "Sending notification".
Creating notification templates
Notifications can be configured to be sent out anytime during an order workflow. You can set them up under Configuration -> Notifications.
Here you can set up different types of notifications customized to your needs. If you want to create a generic order confirmation message that should be sent out to customers when they have placed a new order, you can select a new notification of type “Generic order notification”:
From this view you can select that the notification should be sent as an e-mail or SMS notification and add a bunch of other filters.
Note: The market filter has to be activated!
You can use dynamic fields as replacement texts in your notifications.
The example over will look like this when sent out to the customer:
Related to